Meet Front Office Manager Frederick Tam
With so many 5 Star hotels in Macau, how does Altira Macau distinguish itself from the pack? It’s simple: with unique hospitality.
Frederick Tam, our Front Office Manager, explains what sets Altira Macau apart. From your first step in the hotel lobby, our staff will devote themselves to accommodating your every need.
Quality service depends on good training and supervision, as Altira Macau’s Director of Rooms Alan Yu will be the first to tell you. He teaches his team by personal example, and sees every guest as a VIP.
Alan shares his secret to providing guests with an “Exclusively For You” level of personal service. By fostering strong communication with his team, he leads them to come up with solutions and work together to offer the highest quality, most accommodating service possible.
As the Executive Chef of Altira Macau, Chris Chan knows all about the importance of maintaining high standards at a 5 Star Deluxe hotel’s signature restaurants. Here, he speaks about key criteria for excellence, how to pick out and buy premium ingredients from different suppliers and how chefs are inspired to create new cuisines by merging different cultures.
As the food industry can be high-stress, Chef Chris also reveals his team philosophy, explaining how he motivates everyone to work together toward common goals and empowers junior staff to learn and grow through training and interaction.
Sommelier Keith Lam Demystifies Wine
Keith Lam, the Beverage Manager and Sommelier of Altira Macau, has a passion for pairing food and wine in unexpected ways. Watch him give advice on choosing the right bottle for a meal. To really bring out the flavors of a dish, Keith shows us how we can think beyond automatically pairing red wine with red meat.
Aside from recommending specific food and wine pairings, Keith ensures Altira Macau’s wine cellar has an expert selection from around the world.
With increased daily stresses, people need to schedule relaxation more than ever. Altira Spa Manager Nicole Kam reveals how spa care can release mental and physical tension through a single stroke of massage or even a single drop of water.
She also addresses spa services for expectant mothers, who may experience emotional and physical changes due to hormonal fluctuation. Altira’s Spa sets out to soothe everything from aches and pains to unpredictable emotions. As Nicole knows, loving your body means taking the best care of it.
At our four signature restaurants, Altira Macau serves up world-class Italian, Chinese and Japanese cuisine. Here’s an inside look at each one.
Peter Yau, Director of Food & Beverage, guides us through each of these distinguished establishments that push the boundaries of modern dining. For a special occasion, an ordinary night, or a spontaneous treat, you can find something at Altira Macau’s celebrated restaurants, with tailor-made services and menus available to all guests.
At the very top of Altira Macau , you’ll find 38 Lounge, a hot destination for its view of the Macau Peninsula, live band and onsite DJ, and diverse drinks selection including different blends of cognac and whisky. Whether you’re seeking a laidback or more lively experience, 38 Lounge has an atmosphere suited to your mood.
Simon Lomonaco, the Assistant F&B Manager, who is in charge of 38 Lounge, shares his tips on enjoying an evening there with a glass of wine or whisky paired with cigars or shisha.
Chef Noguchi on Tempura and Tradition
Chef de Cuisine Takenori Noguchi gives Altira Macau guests an authentic slice of Japan at our signature restaurant Tenmasa. Having prepared for this role under the direction of the current owner of the original Tenmasa in Tokyo, Chef Noguchi can show us how food presentation and cutting technique are very important in Japanese food culture.
Watch Noguchi himself explain tempura’s origins and history while also giving tips on how to cook the tempura and prepare the best tempura batter.
At Aurora, our One Michelin Star Restaurant, Chef de Cuisine Michele Dell’ Aquila knows real Italian cuisine, far beyond pizza and pasta. Watch him explain how simple and healthy dishes can delight the palate and prolong lives.
Chef Michele also tells us how meeting his guests face to face keeps his imagination fresh and leads to new dishes. Get to know Aurora and its welcoming chef.
